Terms and Conditions pg11

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Member" or "User") and pg11 ("Company", "we", "us") regarding your use of the pg11 online gaming platform, accessible via pg11.plus and our official mobile app.

By accessing, registering, or using any part of the pg11 platform, you hereby acknowledge that you have read and understood these Terms in their entirety, and you agree to be bound by them together with our Privacy Policy, which forms part of this agreement.

Pg11 reserves the right to update or modify these Terms at any time without prior notice. Your continued use of the platform after any changes are published constitutes your acceptance of the updated terms.

To register and use the pg11 platform, you must meet all of the following eligibility requirements without exception:

• You are at least 18 years of age or have reached the minimum gambling age stipulated in the jurisdiction where you reside, whichever is higher.
• You are a legally competent individual capable of entering into a binding contract.
• Online gaming for real money is not prohibited or restricted under the laws applicable in the jurisdiction where you reside.
• You are not enrolled in any self-exclusion programme from gambling facilities.
• You register and play in your own personal capacity, and not on behalf of any third party.

Pg11 reserves the right to request proof of age, identity, and address at any time. If you fail to provide the required documents within the specified timeframe, pg11 reserves the right to suspend or close your account.

Each member is only permitted to hold one (1) active account on the pg11 platform. Opening multiple accounts is strictly prohibited and may result in the closure of all related accounts along with forfeiture of any balances and bonuses.

Registration Information

During registration, you are required to provide accurate, complete, and up-to-date information including your full name, phone number, email address, and date of birth. Providing false or misleading information is a serious breach of these Terms.

Account Security

You are solely responsible for maintaining the confidentiality of your password and account login details. pg11 shall not be liable for any losses arising from unauthorised access to your account due to your own negligence in protecting your login credentials.

• Use a strong, unique password that is not used on any other platform.
• Enable two-factor authentication (2FA) for an added layer of protection.
• Do not share your login credentials with anyone, including family members.
• Log out of your account after each session, especially on shared devices.
• Notify the pg11 support team immediately if you suspect your account has been accessed without authorisation.

KYC Verification

As part of our commitment to security and compliance, pg11 conducts a Know Your Customer (KYC) process. You may be required to submit a copy of a valid identity document, proof of address, and any relevant additional information. This verification process is typically completed within 24 business hours.

Pg11 supports a variety of popular local payment methods commonly used in Malaysia. All financial transactions are processed through secure channels encrypted using industry-standard encryption technology.

Deposit Policy

• Minimum and maximum deposit amounts are as stated on the platform's Deposit page.
• All deposits must be made using a payment method registered in your own name.
• Pg11 does not accept deposits from third parties or the use of anonymous payment methods.
• Deposits are typically credited to your account within 1 minute of a successful transaction.

Withdrawal Policy

• Withdrawals are processed within 5 minutes for members who have completed full KYC verification.
• Withdrawals must be made to the same payment method used for the deposit, subject to specific conditions.
• Pg11 reserves the right to request additional verification before approving withdrawals that exceed certain limits.
• Any attempt to withdraw funds obtained through fraudulent activity will be blocked and reported.

Pg11 offers a variety of bonuses and promotions from time to time to add value to our members' gaming experience. All bonuses are subject to specific terms and wagering requirements.

General Bonus Terms

• Each bonus may only be claimed once per member unless otherwise stated.
• Wagering requirements must be fulfilled within the stipulated timeframe before a withdrawal can be made.
• Pg11 reserves the right to void bonuses and associated wins if there is evidence of abuse or fraud.
• Using multiple accounts to claim the same bonus is prohibited and will result in the closure of all accounts involved.
• Bonuses cannot be transferred between accounts or converted directly into cash.

All games available on the pg11 platform are operated in accordance with rules set by their respective game providers and international industry standards. Each game has specific rules accessible via the "Info" or "Help" button within the game interface.

Technical Failure

In the event of a technical disruption or connection failure during an active game, pg11 will endeavour to restore the game state to its condition prior to the disruption. However, pg11 is not liable for any losses arising from internet interruptions on the user's end.

Game Results

All game results are final and cannot be disputed unless there is clear evidence of a verifiable technical error. Legitimate wins will be automatically credited to your account upon completion of each game round.

The following activities are strictly prohibited on the pg11 platform and may result in immediate account closure, forfeiture of balance, and appropriate legal action:

• Using automation software, bots, scripts, or any third-party tools to play or interact with the platform.
• Committing fraud, including the use of stolen credit cards or another person's bank account to make deposits.
• Colluding with other players or platform staff to gain an unfair advantage.
• Exploiting bugs, software errors, or system vulnerabilities for financial gain.
• Participating in money laundering or financing illegal activities through the pg11 platform.
• Opening multiple accounts to circumvent restrictions or claim bonuses repeatedly.
• Uploading or distributing offensive, obscene, or unlawful content through the platform.

Pg11 takes the privacy and security of members' data very seriously. All personal information collected during the registration process and platform usage is managed in accordance with our Privacy Policy, accessible at Privacy Policy page.

The pg11 platform uses 256-bit SSL encryption to protect all data transmitted between your device and our servers. We do not sell, rent, or disclose your personal information to third parties without your consent, except as required by law.

Use of Cookies

The pg11 platform uses cookies and similar tracking technologies to enhance user experience, analyse usage patterns, and deliver relevant content. You can manage cookie settings through your web browser; however, disabling certain cookies may affect platform functionality.

You may close your pg11 account at any time by contacting our customer support team. Before closure is processed, all outstanding wagering requirements must be met and any eligible balance will be returned to you.

Closure by pg11

Pg11 reserves the right to suspend or close your account without prior notice if:

• You have violated any section of these Terms and Conditions.
• You have engaged in fraudulent activity or suspicious behaviour.
• You failed to provide the required verification documents within the stipulated timeframe.
• Pg11 is required to do so by a regulatory authority or court order.

In cases of account closure due to a breach of Terms, pg11 reserves the right to forfeit any unused bonus balance and winnings obtained through activities that violate these Terms.

To the extent permitted by applicable law, pg11 is not liable for any direct, indirect, incidental, special, or consequential losses arising from the use of or inability to use the pg11 platform, including but not limited to:

• Financial losses resulting from gameplay, including unexpected wins that did not occur.
• Service disruptions due to system maintenance, technical failures, or events beyond our control.
• Unauthorised access to your account arising from your negligence in safeguarding your login credentials.
• Losses arising from reliance on information provided on the platform.

Pg11 reserves the right to update, modify, or replace any part of these Terms and Conditions at any time at our sole discretion. Members will be notified of significant changes via their registered email or in-platform notification at least 7 days before they take effect, except in situations requiring immediate changes for security or legal compliance reasons.

It is your responsibility to review this Terms and Conditions page periodically for any changes. The "Last Updated" date at the top of this document will always be updated to reflect the current version.

Your continued use of the pg11 platform after any changes to the Terms take effect constitutes your acceptance of and agreement to the amended Terms. If you do not agree with any amendment, you must stop using the platform and close your account.

If you have any enquiries, concerns, or feedback regarding these Terms and Conditions or your use of the pg11 platform, our team is ready to assist you through the following channels:

• Support Email: [email protected]
• Live Chat: Available 24/7 via the chat icon at the bottom corner of the platform
• FAQ: Visit the FAQ for answers to common questions

The pg11 Malay-speaking customer support team is available at all times. We aim to respond to all enquiries within 24 business hours.