Pg11 is committed to protecting the privacy and data security of every member. This document explains in detail how we collect, use, store, and protect your information as a user of our platform.
pg11's Privacy Commitment: We do not sell, rent or disclose your personal data to third parties for marketing purposes without your explicit consent. Your privacy is our priority.
This Privacy Policy ("Policy") describes the privacy practices of pg11 ("we", "Platform") regarding the collection, use, storage and protection of your personal data as a member or visitor of the pg11 online gaming platform accessible via pg11.plus and our official mobile app.
Pg11 takes data protection responsibilities seriously. We comply with the provisions of Malaysia's Personal Data Protection Act 2010 (PDPA) and relevant international standards in handling our members' personal information.
By registering for or using the pg11 platform, you consent to our collection and processing of your personal data in accordance with this Policy. If you do not agree with any part of this Policy, please discontinue use of the platform and contact us to close your account.
This Privacy Policy should be read together with Terms and Conditions pg11, which forms part of the overall agreement between you and our platform.
Pg11 collects several categories of personal information for the purposes stated in this Policy. The following are the types of information we collect:
| Data Category | Example | Collection Basis |
|---|---|---|
| Personal Identification | Name, IC, date of birth | Contractual Requirements & KYC |
| Contact Information | Email, phone, address | Contractual Requirements |
| Financial Data | Bank account, transactions | Payment Processing |
| Technical Data | IP, device, browser | Legitimate interest & security |
| Game Data | Betting history, wins | Contractual Requirements & Regulatory Compliance |
| Communication Data | Support chat records | Legitimate interest |
Every piece of data we collect is used for clear and lawful purposes. pg11 will not process your data for any unrelated purposes without prior notice and your consent.
You may opt out of marketing communications at any time by updating your notification preferences in your account settings or by contacting our support team. Opting out of marketing communications will not affect the receipt of important account-related notifications.
Pg11 does not sell or rent your personal data to any third party. However, there are certain situations where we need to share your information with trusted parties to ensure our services run smoothly and remain legally compliant.
We share necessary data with service providers that help us operate the platform, including:
Pg11 may be required to disclose your information to government authorities, regulatory bodies, or law enforcement agencies when mandated by applicable law, a valid court order, or to protect public safety.
All third-party service providers we use are bound by strict data protection agreements and are only permitted to process your data for specified purposes. They are not allowed to use your data for their own marketing purposes.
The security of your personal data is the absolute priority of pg11. We implement a range of technical and organisational measures to protect your information from unauthorised access, loss, alteration or disclosure.
Pg11 retains your personal data for as long as your account is active or as long as necessary to fulfil the purposes stated in this Policy. Following account closure, we retain certain records for a period stipulated by applicable law, typically between 5 to 7 years, for regulatory compliance purposes and to resolve any disputes that may arise.
pg11's server infrastructure uses the latest security technology and undergoes independent security audits on a regular basis. In the event of any security incident affecting your data, we will notify you within 72 hours of the incident being detected.
The pg11 platform uses cookies and similar tracking technologies to enhance user experience, ensure smooth platform functionality, and understand how members use our services.
You can control and manage cookies through your web browser settings. Most browsers allow you to block or delete cookies. Please note, however, that disabling essential cookies may affect platform functionality and your overall user experience.
As a pg11 member, you have several important rights regarding your personal data under applicable data protection laws. We are committed to making it easy for you to exercise these rights.
You have the right to request a copy of the personal data we hold about you at any time.
You have the right to request correction of any inaccurate or incomplete data in our records.
You may request deletion of your personal data, subject to applicable legal retention requirements.
You may request that we restrict how we process your data in certain circumstances.
You have the right to receive your data in a machine-readable format for transfer to another platform.
You may object to the processing of your data for direct marketing purposes at any time.
To exercise any of the above rights, please contact the pg11 support team by email at [email protected] or via live chat within the platform. We will process your request within 30 business days.
To ensure pg11 services operate smoothly and securely, some of your personal data may be transferred to and processed outside Malaysia, specifically to servers and data centers located in countries with equivalent or higher data protection standards.
All international data transfers are carried out with adequate safeguards, including the use of approved Standard Contractual Clauses and binding data processing agreements. pg11 ensures that all data transfers comply with applicable data protection laws and that an equivalent level of protection is maintained at the transfer destination.
You may request further information about the international data transfers we carry out and the safeguards in place by contacting our privacy team.
The pg11 platform is unsuitable and not permitted for use by individuals under the age of 18. We do not intentionally collect or process personal data from underage minors.
If we discover that we have collected personal data from an underage individual without valid parental consent verification, we will take immediate steps to delete that information and close the relevant account.
If you are a parent or guardian and believe your child has registered or is using the pg11 platform, please contact us immediately at [email protected] so we can take appropriate action.
Child protection is a shared responsibility. pg11 fully supports efforts to prevent underage individuals from accessing online gambling platforms.
Pg11 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, new legal requirements, or service improvements. The "Last Updated" date at the top of this document will always be refreshed to reflect the current version.
For significant changes, we will notify you via your registered email or a prominent in-platform notification at least 7 days before the changes take effect. It is your responsibility to review this Privacy Policy periodically.
Continued use of the pg11 platform after changes to this Privacy Policy take effect will be considered your acceptance of the updated policy. If you do not agree with any changes, you should discontinue use of the platform and contact us to close your account.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact the pg11 privacy team through the following channels:
We aim to respond to all privacy-related enquiries within 5 business days. For more complex requests such as data access or data deletion requests, the full process may take up to 30 business days in accordance with applicable legal provisions.
This Privacy Policy is written in Bahasa Melayu. In the event of any conflict between the Bahasa Melayu version and any translation into another language, the Bahasa Melayu version shall prevail and supersede all other versions.
We continually invest in security infrastructure and best privacy practices to ensure your personal information is always protected.
256-bit SSL encryption technology protects all data transmitted between your device and pg11 servers. This is the same level of security used by leading financial institutions worldwide.
Pg11 operates in full compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). Your privacy rights are fully recognised and protected under local law.
An additional layer of security via 2FA ensures that only you can access your pg11 account, even if your password falls into the wrong hands.
Pg11 has never and will never sell, rent, or disclose your personal data to advertisers or third parties for marketing purposes without your explicit consent.
Our automated monitoring system operates around the clock to detect and address any security threats before they can affect your data or account.
Through the pg11 account panel, you can manage your privacy preferences, update personal information and control the types of communications you wish to receive from us.